Cancellation Policies
2012/2013 Season Pass Cancellation Policy:
1) A NO
REFUND policy is in effect once the Season Pass has been purchased. Mountain
Creek may, at its discretion, approve a credit towards a Season Pass for the
next winter season or in some cases allow for a monetary refund (credit card or
check ONLY). Reasons to request a credit are limited to: any
debilitating injury or illness that prevents participation in the sport of
skiing/riding; relocation/transfer due to employment more than 100 miles from
Mountain Creek.
2) A written letter must be mailed or delivered to
Guest Services (to the attention of the Guest Services Manager) by the Passholder
stating their reason for a request for credit on or before March 31st. In cases
where the Passholder has sustained injuries or illness, a physician's letter
describing the ailment and length of time the Passholder is unable to
participate must accompany the request. Only an injury or illness that
prevents the Passholder from participating will be considered for credit.
Credit will not be issued for injuries or illnesses sustained after February
15th of the current season. In the event of employment or education
related relocation, a letter from your employer (on company stationary) or
educational institution stating the new location and effective date is
required; along with a person we may contact in the event we need to further
verify the relocation. A request will not be considered complete until all
supporting documentation and the Season Pass has been submitted.
3) An awarded credit amount is valid only for the
following winter season and cannot be extended beyond that season.
4) A request for transfer of a Pass to a family member
or friend will be considered with a proper 'Request for Transfer' written in
the same fashion as a 'Request for Credit or Refund', along with paperwork from
a physician, employer or educational institution.
5) In cases of credits for medical reasons, credits
will only be issued to the person who sustained the injury or illness. Credits
will not be extended to family members or friends.
6) Passholders who are granted a credit will have the
credit amount pro-rated based upon the date their letter of request for
credit/refund is received by Guest Services and/or the GS Manager. Requests for
credit must be submitted by March 31st in order to receive consideration for a
credit to be issued. Credits will not be issued for injuries, illnesses or
transfers sustained after February 15th.
Triple Play Cancellation Policy:
1) Triple Play Cards are not refundable for any reason.
Credit will not be extended to subsequent winter seasons.
2) Unused days left on the Triple Play card are
non-refundable, have no cash value, and are void after the winter season the
card was sold in.
