Cancellation Policies
Season Pass Cancellation Policy:
1) A NO REFUND policy is in effect once the season pass has been
purchased. Mountain Creek may, at its discretion, approve a credit
towards a season pass for the next winter season or in some cases allow
for a monetary refund (credit card or check ONLY). Reasons to request
a credit are limited to: any debilitating injury or illness that
prevents participation in the sport of skiing/riding;
relocation/transfer due to employment more than 100 miles from Mountain
Creek.
2) A written letter must be mailed or delivered to
Guest Services (to the attention of the Guest Services Manager) by the
passholder stating their reason for a request for credit on or before
March 31st. In cases where the passholder has sustained injuries or
illness, a physician's letter describing the ailment and length of time
the passholder is unable to participate must accompany the request.
Only an injury or illness that prevents the passholder from
participating will be considered for credit. Credit will not be issued
for injuries or illnesses sustained after February 15th of the current
season. In the event of employment or education related relocation, a
letter from your employer (on company stationary) or educational
institution stating the new location and effective date is required;
along with a person we may contact in the event we need to further
verify the relocation. A request will not be considered complete until
all supporting documentation and the season pass has been submitted.
3) An awarded credit amount is valid only for the following winter season and cannot be extended beyond that season.
4)
A request for transfer of a pass to a family member or friend will be
considered with a proper 'Request for Transfer' written in the same
fashion as a 'Request for Credit or Refund', along with paperwork from
a physician, employer or educational institution.
5) In
cases of credits for medical reasons, credits will only be issued to
the person who sustained the injury or illness. Credits will not be
extended to family members or friends.
6) Passholders who
are granted a credit will have the credit amount pro-rated based upon
the date their letter of request for credit/refund is received by Guest
Services and/or the GS Manager. Requests for credit must be submitted
by March 31st in order to receive consideration for a credit to be
issued. Credits will not be issued for injuries, illnesses or transfers
sustained after February 15th.
Triple Play Cancellation Policy:
1) Triple Play Cards are not refundable for any reason. Credit will not be extended to subsequent winter seasons.
2)
Unused days left on the Triple Play card are non-refundable, have no
cash value, and are void after the winter season the card was sold in.
